Q&A

 

Do you have any tables in stock?  

All of our furniture is made to order. The manufacturing process of an MTO item begins only after receiving a 50% deposit at which time you are put on our production list.

Do you take custom orders?

Yes, all tables are customizable and almost anything is possible. Please get in touch at production@okenhouse.com to discuss your requirement.

Do you offer trade discount? 

Öken House Studios offers industry support to qualified interior designers, architects and associated industry professionals.
For all trade enquiries, please email us via production@okenhouse.com.

Is there a place to see any of these pieces in person?

Unfortunately, we don’t have a showroom currently, but if you are unsure about any items, we can provide samples of our finishes on request. We just require them to be mailed back at your own cost and in their original condition.

Can I order an object in a different color? 

Yes, we can do custom paint color for an additional charge.

What paint do you use on your white plaster tables?

We use high quality paint in a matte finish to improve durability. The color is 'simply white’ by Benjamin Moore.                                                                         

Do you do outdoor finish?

We can do a weather-resistant paint finish, however, this is not waterproof. Ideally used in a i.e., covered porch scenario.

How do I care for my plaster piece?

Our plaster pieces are treated with a protective coating; however, if spills occur, wipe with a soft, damp, clean cloth using water only. All spills should be cleaned quickly to avoid stains. Use protective mats, trivets, and coasters to protect plaster from heat, scratches, and marks.

Plaster products must be cleaned with gentle cleaners. Never use vinegar, acidic or abrasive cleaners, as they may tarnish or damage the finish. For preventative care, dust regularly with a dry, soft microfiber cloth.

What is the lead time of my object?

Here at ÖHS, we make our best efforts to get your new piece(s) to you as soon as possible. Made to Order items can typically take 8 to 10 weeks or longer to deliver. If you require your new purchase by a specific date, please contact us to confirm we can accommodate your timeline prior to purchase. Current lead times vary and are specified for each object in the email response of your order inquiry or stated in the product description. 

Please note that delivery times are provided as guidelines only and commence from the date the item is dispatched.

Do you ship internationally?

Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.

What is your shipping fee?

Shipping rates vary depending on object and location. Contact us directly for a quote.

What delivery options do you offer?

As your product gets closer to completion, one of our team members will reach out to start scheduling your in-home delivery. We use trusted contracted drivers to deliver any items outside the Southern CA local delivery area, if within the Southern CA area (Los Angeles, Palm Springs, Orange County, San Diego) one of our own team members will complete the delivery process.

What do I do if my object arrives damaged?

Firstly, please contact production@okenhouse.com to advise of the problem within 48 hours of receipt of your product(s). Please provide us with photographs of the damage to enable us to facilitate the right course of action for you.
We will then advise how to move forward with the return of your product(s).
When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required.

 

For any further questions or requests concerning your object, please contact us at production@okenhouse.com