Öken House Studios is responsible for each purchase that you make during the time it is in transit until it is delivered to your specified delivery address. Our goal is to deliver the product(s) to you at the place of delivery requested by you in your order, provided that it is located within the United States, with a US zip code. Once items are in transit, they may take around 1-4 weeks for the item to make it to your home (depends on location). Please note that it may not be possible for us to deliver to some locations. Should this be the case, we will inform you using your contact details and arrange for cancellation of the order or an alternative delivery address.
Prior to placing an order, the buyer must verify that the plaster piece is capable of being delivered to the designated destination (e.g., will fit in an elevator, upstairs, around corners, etc.).
As your product gets closer to completion, one of our team members will reach out to start scheduling your in-home delivery on all furniture pieces (small home décor pieces may be sent via the mail). We use trusted contracted drivers to deliver any items outside the Southern CA local delivery area, if within the Southern CA area (Los Angeles, Palm Springs, Orange County, San Diego) one of our own team members will complete the delivery process.
Upon delivery, the orders remaining balance + the delivery charge must be paid in full or you will be subject to additional late fees.
As some of the objects are heavy, we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.
We recommend using 2 people to move most of our larger pieces. Handle with care when moving.